Shipment Responsibility & Packaging Guidelines
The sender is fully responsible for ensuring that any computer system or component is properly packaged to prevent physical damage during transit. Yeyian Gaming strongly recommends using the original packaging materials, including the internal protective foam and shipping box. If original packaging is not available, a comparable, well-padded and secure box must be used.
Yeyian Gaming is not responsible for any damage incurred during shipping due to insufficient or improper packaging.
If a returned product (system or component) arrives with physical damage, the following will be evaluated:
- Whether the product was packaged with adequate protection to withstand shipping conditions.
- Whether original packaging (including internal foam and protective materials) was used.
- Whether the damage appears to have occurred during transit by the carrier.
- Whether the shipment was arranged by the customer or using a Yeyian-provided shipping label.
Based on this evaluation, responsibility for the damage and any associated costs will be determined.
If the damage is found to be caused by inadequate packaging by the sender, the sender will be responsible for all related costs.
Customers may choose to resolve a shipping claim with the carrier before proceeding with any repair, replacement, or refund.
In such cases, you may:
- Proceed with the process by covering the cost of the damage, or
- Wait until the shipping claim is resolved
If no response or payment is received within 14 days of product receipt, the item will be returned in its current condition, and the RMA process will be closed.
Labeling
- Write the RMA number clearly on at least two sides of the outer box.
- Place a copy of your RMA approval email or order confirmation inside the package.
- Remove or cover any old shipping labels from previous deliveries to avoid carrier misrouting.
Tip: Take photos of the packaged product before sealing the box. This documents the condition at the time of shipment and may be helpful in the event of a transit damage claim.
Packaging Instructions
In the event that you need to return a product to Yeyian for a return, repair, or replacement, it’s important to ensure that your item is properly packaged for a safe journey back to us.
Proper packaging is required to protect the product during return transit. Yeyian is not responsible for damage caused by improper or insufficient packaging.
To ensure your product arrives safely and to avoid delays, damage, or additional fees, please follow the packaging guidelines below.
General Requirements (All Products)
- Use the original product packaging whenever possible, including all internal foam inserts, cable organizers, and protective wrapping.
- If original packaging is not available, use a sturdy, corrugated cardboard box of a similar size.
- Wrap the product in at least two layers of bubble wrap or foam padding. Pay special attention to corners and screen surfaces.
- Fill any empty space in the box with packing peanuts, air pillows, or crumpled paper to prevent shifting during transit.
- Do not use grocery bags, thin envelopes, or padded mailers for PC systems or large accessories.
Requirements for Desktop PCs
Whether you’re returning a system for repair, replacement, or refund, this guide will walk you through how to properly pack and ship your PC using our return packaging.
For a step-by-step video demonstrating these instructions, click here.
Before You Begin
Make sure you have all required materials ready:
- Original box (recommended) or a sturdy replacement box.
- Internal protective foam (or equivalent cushioning)
- Expanding foam bags (if provided in your return kit)
- Packing tape and shipping label.
Using proper protective materials is critical, as internal components—especially the GPU—are vulnerable during transit.
Step 1: Power Down & Prepare
- Turn off your PC and unplug all cables
- Remove external accessories (keyboard, mouse, etc.)
- Place the PC on a stable surface
Step 2: Secure Internal Components
- Remove the side panel of your PC.
- Insert internal protective foam (or expanding foam if provided) to secure components like the graphics card.
- Ensure the foam fills empty space and prevents movement.
- Reattach and secure the side panel.
This step is essential to prevent internal damage during shipping
Step 3: Prepare the Box
- Assemble your shipping box and seal the bottom securely
- Add a layer of cushioning material at the base
Step 4: Place the PC in the Box
- Position the PC upright inside the box.
- Ensure the glass side panel (if applicable) faces upward.
- Center the PC and leave space on all sides for padding
Step 5: Add Protective Cushioning
- Fill all empty space around the PC with foam or padding
- If using expanding foam bags:
- Activate the foam and place it around the PC
- Allow it to expand and form around the system
Proper cushioning ensures the PC does not shift during transit
Step 6: Seal & Ship
- Close and securely tape the box.
- Apply the return shipping label clearly on the outside.
- Ensure all seams are sealed before shipping.
Final Check
Before sending your system:
- ✅ PC is powered off and unplugged
- ✅ Internal components are secured
- ✅ No empty space inside the box
- ✅ Box is sealed and labeled properly
Shipping Options
We recommend using a trackable and insured shipping method, as you assume the risk of loss or damage during return transit.
To avoid delays, your RMA number must be clearly displayed on the outside of the package. Returns without a visible RMA number may be delayed or refused.
Please ensure the product is securely packaged before shipping. See Section 8 — Packaging Instructions above.
Ship all approved returns to:
Yeyian Gaming
Attn: RMA #________
10065 Via De La Amistad, Suite A1
San Diego, CA 92154
United States
Refused or Undeliverable Shipments
If a shipment is refused or returned to Yeyian due to an incorrect address or failure to receive delivery, return shipping and handling fees may be deducted from the refund.
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