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IMPORTANT UPDATE: INTEL'S 13TH AND 14TH GENERATION CPUS AND YEYIAN'S COMMITMENT TO YOU
What is the issue?
Intel has identified an issue with some of their 13th and 14th Generation CPUs, where excessive voltage could lead to long-term degradation of the processors.
How can I tell if my CPU is affected?
Symptoms of a potential issue may include frequent crashes during gaming or content creation. To diagnose your CPU, we recommend watching this detailed guide from content creator JayzTwoCents: Click here for Video Link. He provides a thorough explanation of the process.
Which Intel CPUs are affected?
Intel has confirmed this issue only affects their 13th and 14th Generation CPUs.
Yeyian's Response and How We’re Supporting You:
Intel has released a microcode update to address this issue, which is available as a BIOS update for various motherboards. At Yeyian, we have implemented this update across all applicable systems since August 9, 2024.
For Customers Who Purchased an Intel 13th or 14th Gen Yeyian PC Before August 9, 2024:
We strongly recommend updating your BIOS to ensure your system operates at its best. Intel representatives have provided a helpful tool to guide you through the process: BIOS Update Tool.
If you need additional assistance, our customer support team is here to help. We can provide step-by-step instructions over the phone or via email—just reach out!
Additionally, as part of our commitment to your satisfaction, we are extending the CPU warranty on these systems by an additional two years.
For Customers Who Purchased an Intel 13th or 14th Gen Yeyian PC After August 9, 2024:
Rest assured that your system has already been updated with the latest BIOS to ensure maximum stability. While your PC is unaffected by this issue, we are still extending your CPU warranty by two additional years as a token of our dedication to your peace of mind.
At Yeyian, your satisfaction is our priority. If you have any questions or need further assistance, don’t hesitate to contact our support team. We're here to help!